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How virtual agents transform the customer experience

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact Infiltrate Consulting Ltd to learn more about how you can enable Always On service and reach your customers 24/7. 

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HP uses artificial intelligence to transform its customer support experience

With an #AI virtual agent, businesses can improve both customer and staff experience. In this customer story, learn how HP used the #Microsoft Dynamics 365 AI solution to solve customer problems, gain deeper insights, and better equip support staff with troubleshooting information. Contact Infiltrate Consulting Ltd to learn more!

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Teams large gallery view and together mode

Human connection is vital to teaching and learning. Students (and teachers) love seeing everyone together in the classroom, and @MicrosoftTeams encourages this. Watch this short video and learn how to incorporate Together Mode and Large Gallery, two new features to enhance remote learning. Interested in learning more? Contact Infiltrate Consulting Ltd.

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Prepare for hybrid learning environment with free Teams tutorials

Do your students’ parents know how to navigate the Teams platform? Are they comfortable checking grades, attending meetings, and helping track assignments? Check out these interactive demos designed specifically for parents, student, and teachers. Get started today and learn how we can help. Contact Infiltrate Consulting Ltd.

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Crash course in fundraising and engagement

According to a recent survey, 60-70% of donors say nonprofits should use more digital technology to communicate with people they interact with and serve. This means that more than ever, donors are open to digital interactions—which is often necessary during these times. Download this e-book and learn about the six ways to be a great fundraiser during challenging times.

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Customer Service Trends

To create a positive customer experience, organizations must understand customer behaviors, preferences, and expectations. This infographic highlights some of the key standards #Microsoft can help you achieve. Contact Infiltrate Consulting Ltd to learn more today. 

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